At Centum Systems, your privacy is a top priority and we do our best effort to protect it. Accordingly, we have developed this Policy covering the collection, use and disclosure of personal information that may be collected anytime you interact with Centum Systems, such as when you visit our website, when you purchase our product and services, when you call our offices or when you interact with our representatives.
Information we collect and how we use it
We may collect personal information such as name, email address, phone number, mailing address, contact preferences and details about the services you have purchased or have inquired about us. We use this information to deliver the services that you request; troubleshoot problems; resolve service and billing disputes; customize your experience; bill any amount dues from you; deliver information to you; detect and protect us against error, fraud and other criminal activity.
For processing payments we may require your credit card, banking accounts, identity or other billing information required to process your payment. If you decide to subscribe to our automatic payment program, we may store this information. We may require sharing this information with our payment processing providers.
To better serve you and improve our customer service, we keep record of all your communications with us, including copy of all messages received through our customer support centre.
We collect and use your email address to send you periodic emails with company update, news, related products and services information from us or our business associates. At the bottom of each email you will find instructions on how to unsubscribe in case you would like not to receive them.
For monitoring quality, training purposes or security your calls may be recorded.
We also collect some market research information like the volume of sales and the industry of your business.
When you access our website, our servers automatically record information that your browser sends, it may include information like your web request, IP address, browser type, browser language, date and time of your request and cookies that may uniquely identify your browser. We use this information for auditing purposes and to improve our website.
We may use web beacons (single pixel images) that may assist us to deliver cookies from your website or track if you have read email communications.
We do not collect information from children; we do not sell our services to under-age-of-18 individuals.
Third Party Cookies
We use Google Analytics on our website to analyze our web traffic trends. To monitor our website performance we use host-tracker monitoring services. For providing bookmarks and sharing services we use addthis services. We use mailchimp services to manage our email distribution lists. For such purposes one or more cookies may be sent by the third party to your browser.
You have the ability to accept or decline cookies by changing your browser settings; also you can delete cookies previously received by your browser. However some features of the website may not function properly if cookies are disabled in your browser.
We also use Google as an online advertising provider. Google uses a “DART cookie” that may be used by Google to serve ads to you on other participating websites. You may opt out of the use of DART Cookies on Google website.
Disclosure of your information
We will not sell, rent, trade or otherwise transfer to outside parties your personally identifiable information without your explicit consent.
We use the services of external firms to assist us in operating our website, conducting our business or servicing you. In the course of using such services, we may require to disclosure some personal information. We require our service providers to use such information as confidential.
We may disclosure your information when it is required by law or when requested by government authorities.
We may share with third parties certain pieces of aggregated, non-personal information.
We will require sharing your credit card and other payment method information with Freshbook, Paypal and / or Authorize.net in order to process your payments. We do not store credit card or other payment method information unless you s ubscribe to the recurring billing options.
We may require sharing your name, email and contact preferences with our email list provider: mailchimp.
We do our best effort to protect your information against unauthorized access, alteration, disclosure or destruction of data.
We require our payment providers to use the Secure Socket Layer (SSL) technology.
We restrict access to personal information to our employees, contractors and/or agents who needs to know that information in order to operate, develop or improve our services.
We review our data collection, storage and processing practices to ensure that we only collect, store and process the personal information needed to provide or improve our services or as otherwise permitted under this Policy. We take reasonable steps to ensure that the personal information we process is accurate, complete, and current, but we depend on our users to update or correct their personal information whenever necessary.
Changes to this Privacy
We may update this policy. We will notify you about significant changes in the way we treat personal information by sending a notice to your email address or by placing a notice in our website.
If you have questions, suggestions, or any issue about this policy, please contact our Privacy Officer, in our website or by phone 877-WEB-0WEB (877-932-0932)